Does your service staff have an "easy" button?
I admit it, I'm jaded. My experiences with most government employees has been negative. Most of the ones I've encountered have had lackadaisical attitudes and full of "I can't do that" verbiage, rather...
View ArticleWhere young European business and engineering grads want to work
Young European business and engineering graduates would choose starting off their careers at big companies. Google and Apple top the list of both business and engineering surveys.
View ArticleDon't Forget About the Customer
A common issue for managers is that they are so focused on what’s going on in the organization that they don’t actually have time to work. According to a study published in the
View ArticleAre You Accusatory?
It's easy to get angry and defensive when someone accuses you of something you didn't do. Yet have you examined if you speak in accusatory language? For example, a colleague didn't get a recent...
View ArticleIntended Kindnesses May Backfire
Caring, conscious people want to be helpful. However, what seems like helpful to the giver can show up as unhelpful to the receiver. On a recent two-week trip with 14 strangers, we all got along. On...
View ArticleWhy you don't have to fire the performance appraisal.
The dreaded performance evaluation – everyone seems to hate them whether they are the manager or the employee. Most people agree that performance reviews can be uncomfortable, hurtful, or just a waste...
View ArticleAre your staff losing you revenue?
There's no way to watch what each of your employees does. So you have no idea if some of them are actively refusing requests from potential customers that would be pure profit. I watched this concept...
View ArticleDon't be a Helicopter Manager - Learn to let go
It won’t be much longer and college freshman will be invading campuses across the country to take the world by storm. Move in day feature plenty of moving boxes, futons, junk food, and emotional...
View ArticleMotivating the Unmotivated
After my recent webinar, "Effectively Growing Your Key Talent: Are You Sunlight and Water -- or Just Manure?" I received some interesting questions. I thought I'd share some of them and my responses...
View ArticleJoin me for free webinar Aug. 14
"Boosting Productivity & Performance with Strategic Employ...
View ArticleWhat if Staff Doesn't Want to Grow?
Here's another good question asked in my recent webinar, “Effectively Growing Your Key Talent: Are You Sunlight and Water — or Just Manure?” Q: Some staff don't know what they need to grow. What to do...
View ArticleDevelopingThose Near Retirement
Here's another good question asked in my recent webinar, “Effectively Growing Your Key Talent: Are You Sunlight and Water — or Just Manure?” Q: As someone approaches retirement how do you keep...
View ArticleConvincing Leadership to Invest in People Development
After my recent webinar, “Effectively Growing Your Key Talent: Are You Sunlight and Water — or Just Manure?” I received some interesting questions. Here's one: Q: My organization faces tight budg...
View ArticleHow Can You Find Opportunities for Staff to Grow?
Here’s another good question asked in my recent webinar, “Effectively Growing Your Key Talent: Are You Sunlight and Water — or Just Manure?” Q: How to find opportunities for...
View ArticleWhy sales managers need organizational development.
An excellent salesperson is priceless to a company. However, a costly mistake for companies to make is promoting a high-performing seller into a management role, without any proper training. Many...
View ArticleWatch the webinar replay
If you'd like to watch the replay from my recent webinar, “Boosting Productivity & Performance with Strategic Human Capital Management”, click here. Here's the ...
View ArticleHow Can You Justify Having Training Meetings?
After my recent webinar, "Effectively Growing Your Key Talent: Are You Sunlight and Water -- or Just Manure?" I received some interesting questions. Here's one of them. Q: T...
View ArticleHas Human Resources Management reached it's end?
How do we overcome this lull in HR creativity (no more rehashed or modified theories) and come up with more innovative, up to date HR solutions for a world crying out for wealth creation, Job creation,...
View ArticleEmail Communication Tips
As many of us use email on a very regular basis I thought that it might be useful to provide some guidance to consider when writing them. Soâ¦.. when writing emails to anyone make sure that it has the...
View ArticleEmail Use - Do's and Don'ts
A simple list of Doâs and Donâts that might come in handy when using email as a communication tool.
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